Return & Refund Policy

After The Action Healing Foundation – Branded Apparel Store

Effective Date: March 3, 2026
Last Updated: March 3, 2026

Thank you for supporting After The Action Healing Foundation. All branded apparel is custom printed on demand through a third-party fulfillment partner once your order is placed. Because each item is made specifically for you, our return policy reflects the custom nature of these products.

1. Custom Print-On-Demand Policy

All merchandise is:

Printed after purchase

Custom made to order

Produced through a third-party fulfillment partner

For this reason, all sales are final unless the item is defective, damaged, or incorrect.

We do not accept returns or exchanges for:

Incorrect size selection

Change of mind

Ordering the wrong color

Minor print placement variations

Shipping delays outside our control

Please review sizing charts carefully before ordering.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged

With a manufacturing defect

Incorrect (wrong item, size, or design)

You must notify us within 7 days of delivery.

To Request Assistance:

Email: [email protected]
Include:

Order number

Description of issue

Clear photos of the product (including tag and packaging)

Once verified, we will:

Issue a replacement at no cost
OR

Provide a refund to your original payment method (if replacement is unavailable)

We may require photo documentation before processing any claim.

3. Refund Eligibility

Refunds will only be issued if:

The product has a confirmed manufacturing defect

The wrong item was sent

The product was damaged during production

Refunds will not be issued for buyer error (including incorrect size ordered).

Approved refunds will be processed within 5–10 business days.

4. Order Changes & Cancellations

Because items enter production quickly:

Once production begins, changes cannot be made

Please double-check your order before completing checkout.

5. Shipping Issues

After The Action Healing Foundation is not responsible for:

Carrier delays

Lost or stolen packages marked as delivered

Incorrect shipping addresses provided by the customer

If your package is lost in transit, please contact the shipping carrier first. If further assistance is needed, contact us.

6. Third-Party Fulfillment Disclaimer

All apparel is printed and shipped by a third-party print-on-demand partner. While we oversee design and quality standards, production timelines and shipping logistics are managed by our fulfillment partner.

7. Fundraising Disclosure

Purchases made through this store support the mission and programs of After The Action Healing Foundation. Merchandise purchases are not tax-deductible charitable donations unless explicitly stated.

Monetary Contributions & Donations
All monetary contributions, donations, and sponsorships are final and non-refundable. Funds are immediately allocated to support our programs and services for qualified recipients.

If you believe a donation was made in error (such as duplicate transactions), please contact us within 7 days so we can review the situation.

Contact

For any order or donation questions, please contact:

via Email: [email protected]

By using our website and services, you agree to the terms outlined in this Return & Refund Policy.

After the Action Healing Foundation
Email: [email protected]
Phone: 757-703-2236
Location: Richmond, VA 23219